Jan 16
Ok, so we’ve all heard the cases, “What’s the cup holder for on the front of my computer for” or “I’ve got a blank screen” and the support engineer suggests turning the computer on and the user replies, “I would, be we’ve got a power cut here”. How about these real ones from where i work received in the past few weeks:
USER: Oh, I thought i was getting a new computer
ME: You have
USER: It looks the same to me
ME: No, look under the table - it’s new
USER: Ah, I thought that bit (pointing at the monitor) was the computer
Or, a user phones up asking if there’s anyway to verify an email address, hmm - try sending an email to it? Then the user asked “isn’t there a universal database to check if emails have been received”
You *GOTTA* love support!!!
Recent Comments